Before delivery starts
Unused support purchases can usually be refunded when work has not started and no custom diagnosis or support material has been delivered.
Policy ยท Updated 2026-06-06
Refund Policy
This page explains how refund requests are reviewed for OdysseusAI.net setup support, diagnostics and security services.
Review window
Refund requests are reviewed within 5 business days.
Email the order email address, Stripe receipt information and a short explanation to [email protected]. Do not send passwords or API keys.
After delivery starts
Partial refunds may be considered based on the work completed, deliverables sent, scheduled time and whether the scope changed after purchase.
Non-refundable cases
Completed diagnosis, delivered setup instructions, completed remote sessions and issues caused by unsupported hardware, third-party outages or changed credentials may not qualify for a full refund.
Duplicate or mistaken payment
Contact us quickly with the receipt. Duplicate payments and clear checkout mistakes are handled separately from service-quality disputes.
Process
Simple refund path
Use the same email address used at checkout so the order can be matched without asking for sensitive information.
| Step | What to send |
|---|---|
| 1 | Order email address and Stripe receipt identifier. |
| 2 | Service purchased and whether work has started. |
| 3 | Short reason for the request, without secrets or private tokens. |
| 4 | Send to [email protected], or use the setup request form if the refund is tied to an active support request. |